Marina Pointe Apartments

Lived at this complex with my girlfriend for 2 years in their loft style apartment. Nothing but problems. Cockroaches, cockroaches, and even more cockroaches. First night after we moved in, I was greeted by 10+ cockroaches in the kitchen, as well as one in the bedroom. We let them know about this and someone came and sprayed for maybe 30 seconds, and that was it. Did nothing. Was a battle for the entirety of the 2 years we lived there, and I wish the next tenants luck. Good luck taking an evening stroll without dodging cockroaches on the sidewalk as well! Maintenance is dreadfully understaffed. Our air conditioning went out during the middle of the summer, and we had to wait A MONTH just to get a window unit installed in our bedroom. Them leaving tenants without air conditioning in the SUMMER for a month is unacceptable. Never received any formal apology or compensation. After that we had to wait another month to have a new unit installed, in which the installers left us a lovely stain on the carpet (which we were later billed for after moving out, even though we spent $100 on a carpet cleaner trying to clean up their stain). The leasing office is impossible to get into contact with. They never answer the phone. The office was hardly ever busy, and I don't understand what is so hard about picking up a phone. I won't even get into the absurd rent price for the loft unit, because that is on us for letting them talk us into it. We were the perfect tenants. Respectful to our neighbors, never harassed anyone in the office about the absurd delays on every maintenance request, never smoked, and left our apartment looking better than we found it, and with significantly less cockroaches. Didn't matter, they took advantage of us on move-out and billed us for things that were unbelievably minor and I know they will not be fixed, as they were issues prior to us moving in two years ago. Please save yourself the headache and stay away. Can't even tell you how many next door neighbors we saw come and go, and it is pretty obvious why the turnover rate at this complex is so high.

Current resident. On month two. This place is roach infested. Everywhere. They need to step up pest control if they even have pest control. My toilet is unstable and not attached to the floor properly, maintenance has looked at it the first week I moved in and NOTHING was done about it. Apartment has soft spots in the floor, a few actually. Nothing can be done about that either. Trash throughout the parking lots as well. Not impressed and this place isn’t cheap.

I enjoy living here, but I do think it is pricey. Since it is pricey, I get really frustrated that there are parking issues. The parking area fills up before it even gets dark. So when you come home later, you struggle to find parking and they police the parking very harshly for a place that doesn’t have enough parking for their tenants. I don’t think the tenants should be punished for their lack of parking. Also, there are roaches often here even though we pay a pesticide fee every month. I have even sprayed around myself in my apartment but that doesn’t keep the roaches away, only kills them.

Every time I call the office, no one answers and I’m sent straight to voicemail. Whenever I called from a private number, they answered right away. Also, it took them a week to put in my service requests. The dishwasher stopped working and it took them a month to fix it because they forgot about it. My apartment flooded one day because they didn’t fix the toilet right the first 5 times I put the request in. Whenever maintenance fixes something, they don’t put it in the app to let me know if it’s fixed or not. When my brother moved in, he went to sign the lease renewal form and it took them a while to find it because they misplaced it. The management team overall is very disorganized and unprofessional. I’ve been living here for 2 years and it seems like everyday something in my apartment stops working.